Your adventures at the Akron Zoo can begin as soon as we receive your application and payment! Please read the following for processing and activation times. If you purchased your membership...
- On zoo grounds: Your membership is active right away.
- On the phone or online: Your membership will be active right away – just show your photo ID for admission.
- Through the mail: Your membership will be active within seven to ten working days of receiving your payment.
Download your digital eMembership Card today!
Go to the App Store or Play Store and download the eMembership Card app. Under institutions, select Akron Zoo. Click "Find my Membership Cards." then enter your membership id # and last name. Start using your card right away! (Please allow up to 4 hours after purchase for the system to update with your information.)
Akron Zoo memberships are good for one year from the date of purchase until the end of the same month the following year. For example, a membership purchased on 1/1/2022 will be valid until 1/31/2023.
In an effort to go green, we are no longer using physical membership cards.
Download your digital eMembership Card today!
Go to the App Store or Play Store and download the eMembership Card app. Under institutions, select Akron Zoo. Click "Find my Membership Cards." then enter your membership id # and last name. Start using your card right away! (Please allow up to 4 hours after purchase for the system to update with your information.)
After purchasing your membership, it takes 7-10 business days to process your membership and to email instructions on how to download your eMembership card. If you’d like to visit before then, or if you have any issues downloading your card, you can show your photo ID at our ticket counter or ticket taker station.
Download your digital eMembership Card today!
Go to the App Store or Play Store and download the eMembership Card app. Under institutions, select Akron Zoo. Click "Find my Membership Cards." then enter your membership id # and last name. Start using your card right away! (Please allow up to 4 hours after purchase for the system to update with your information.)
No, membership cards and privileges are non-transferable and are only valid for the individuals listed on the card. Your membership has a tremendous value. To protect the rights of our members, we will ask you to see your photo ID at the time of your visit.
As a non-profit organization, we rely greatly on membership and admission revenue for support, and therefore we must prevent misuse of memberships. Not only does requiring ID protect the value of all memberships, but also protects you if your card is ever lost or stolen.
Up to one guest may be added to companion or family level memberships. The cost for adding one guest is $20. You may also opt to upgrade your membership to the Family Deluxe level membership, which includes two named or unnamed guests per visit. The upgrade fee will vary, the Family Deluxe level membership costs $147 for the year.
- A guest added to a membership can be an unnamed guest which allows a different adult or child to visit the zoo with the named members each visit. Unnamed guests cannot use the membership without one of the named adults on the card being present.
- A guest can be named as an additional adult, which will allow them to be a card carrier and use the membership even if the other named adults on the membership are not present. Once an additional adult has been named this is the only other person who can use the membership – the membership will not be valid for unnamed guests.
Yes, this can be changed at any time during the membership by visiting our ticket counter or calling (330) 375-2550. There will be a $5 fee to re-process your membership.
*If we spelled a name wrong or did not put the correct number of children on a membership, the $5 fee will be waived.
To change the address information associated with your membership, please contact our office at 330-375-2550 or email the updated contact info to us at membership@akronzoo.org.
No, a family membership is for your dependent children or grandchildren only. You can add a “plus” to your membership which allows you to bring up to one guest per visit. This can be an adult or child.
No, children under the age of 2 (23 months and younger) receive free admission at the Akron Zoo, so you do not have to add them to your membership. You may still want to include them on your membership in case a reciprocal zoo location you’d like to visit does not have the same “under 2” age rule for admission.
If you know the contact information for the gift recipient, we can process and activate the membership for you today (membership activates immediately.)
If you do not know the contact information or don’t want the membership to activate immediately, a gift certificate to present to the recipient will be issued. Membership gift certificates allow the recipient to activate the membership at their convenience.
As an Akron Zoo member, you receive discounted admission to all major zoos in Ohio, including Columbus Zoo, and more than 150 zoos and aquariums nationwide. Please be aware that this list is subject to change as zoos and aquariums sometimes change their participation during the year. Please be prepared to present your Akron Zoo membership card and photo ID when visiting reciprocal locations.
Absolutely! To apply for your admission tickets, stop by the ticket counter with your receipt within 14 days of your visit and we’ll be happy to credit the price of applicable tickets to the membership level of your choice. Please have your admission tickets or receipt handy. Only general daytime admission fees may be applied toward a membership; special event admission, attraction and other tickets purchased are not applicable.
We do not assign credit for the time the membership was not used. Even if you have not yet downloaded your card, you are always able to visit the zoo when you bring a photo ID.
Funds raised by the zoo’s membership program directly support the nonprofit Akron Zoo’s daily operations and conservation work. Memberships are non-refundable and non-transferable. If you are moving, be sure to check with the local zoo or aquarium in your new area for reciprocal benefits for the remainder of your Akron Zoo membership
With the launch of our digital card solution, physical cards are no longer available. In lieu of using the digital card solution, we can always look you up at the ticket counter or ticket taker stations using a photo ID to authorize admission. If you’re planning to visit a reciprocal zoo location, we can notify them ahead of your visit or verify your membership details by phone once you’re there.