Have a question about a special event? Check out frequently asked questions below.

How do I get my Akron Zoo member discount?

1. First, make sure you’re logged in to your online account. We do have a new online system and all guests, including Akron Zoo members, will need to create a new account if they have not done so since March 1, 2019. After creating an account, make sure you are logged in. Purchasing a membership does not automatically create an account.

2. Make sure you’re selecting Member Adult and Member Child tickets. Member discounts will not apply to regular Adult and Child tickets.

3. Akron Zoo member discounts will appear once tickets have been added to your cart.  Please make sure to log in and then continue to check-out to view your discount.

Is parking included in the purchase of my event ticket?

Yes, parking is included for special events with the exception of Wild Lights and Boo at the Zoo.

Are we allowed to stay in the park once the event is over?

For events that happen before or during normal zoo hours, yes – admission to the park for the rest of the day is included in your reservation fee. You are welcome to remain in the park until we close.

What is the age range of a child for special events tickets?

Ages for child tickets vary based on the event. Tickets should be purchased for any child participating in the event, regardless of age.

Can we purchase tickets in person?

Yes, you may make reservations in person at the ticket counter inside of the Welcome Center during normal operating hours.

Can we purchase tickets on the day of the event?

For events during the zoo’s regular operating hours, tickets will be available on the day of the event. Most events outside of regular operating hours are available by presale only, while supplies last.

How do we pick up our tickets for the event?

There are no physical “tickets” for event registrations. When you make a purchase, you'll receive an email with your e-tickets. Please print these tickets, or have them available to show on your mobile phone when you visit. Please do not take a screenshot of your tickets as this can cause difficulties during check-in.

If you do not receive an email after making a purchase, please check your spam folder.

What happens if I can no longer attend the event that I made a reservation for?

Unfortunately, we are not able to refund, exchange or reschedule special event reservations due to planning and capacity requirements. All ticket purchases are non-refundable, non-transferable and unable to be applied to other visit dates.

Will the event be rescheduled if weather conditions are bad?

The Akron Zoo is a rain, snow or shine event venue.

For any other questions, please email events@akronzoo.org or call 330-375-2550.