Have a question about a special event? Check out frequently asked questions below.
How do I get my Akron Zoo member discount?
To receive your member discount for special events, make sure you're logged in to your website account. (Akron Zoo members must create an account. Being a member does not automatically create a website account.)
If you're logged in, your member discounts appear once you put your items in your shopping carts. If you're discount does not apear, make sure you're logged in and that you selected the member ticket option.
Is parking included in the purchase of my event ticket?
Yes, parking is included for special events with the exception of Wild Lights and Boo at the Zoo.
Are we allowed to stay in the park once the event is over?
For events that happen before or during normal zoo hours, yes – admission to the park for the rest of the day is included in your reservation fee. You are welcome to remain in the park until we close.
What is the age range of a child for special events tickets?
Ages for child tickets vary based on the event. Tickets should be purchased for any child participating in the event, regardless of age.
Can we purchase tickets in person?
Yes, you may make reservations in person at the ticket counter inside of the Welcome Center during normal operating hours.
Can we purchase tickets the day of the event?
Tickets may be purchased the day of the event, while supplies last. This is not recommended as we frequently sell-out reservations in advance of the event date.
How do we pick up our tickets for the event?
There are no physical “tickets” for event registrations. When you make a purchase, you'll receive an email with your e-tickets. Please print these tickets, or have them available to show on your mobile phone when you visit.
If you do not receive an email after making a purchase, please check your spam folder.
What happens if I can no longer attend the event that I made a reservation for?
Unfortunately, we are not able to refund or exchange special event reservations due to planning and capacity requirements. All ticket purchases are non-refundable and non-transferable.
Will the event be rescheduled if weather conditions are bad?
The Akron Zoo is a rain, snow or shine event venue.
How do I plan a field trip?
We are very excited to host your field trip at the Akron Zoo. We are committed to making your process from booking to visiting an easy and enjoyable experience. Please fill out our request form and we will be in touch to confirm your information, see if you have any additional questions and we will get your journey booked today!
Please note – filling out the request form does not guarantee your spot for the day. We will confirm with you on our follow-up call within 48 hours.
For any other questions, call 330-375-2550